PLEASE READ THE FOLLOWING PRIVACY POLICY VERY CAREFULLY
THIS POLICY CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
We at SafeLabCentre.com take privacy very seriously. We believe in protecting your information in the same way we want ours protected. LCDC, LLC and its authorized agents (collectively, “SafeLabCentre,” “RSC Health,” “we,” or “us”), encourage you to become familiar with this Privacy Policy which is made up of different sections aimed at addressing different privacy concerns.
SafeLabCentre’s Privacy Policy is made up of the following sections:
This Privacy Policy describes what information we collect about you, how we collect it, how we use it, with whom we may share it, and what choices you have regarding it. This Privacy Policy is incorporated into and is unequivocally a material part of our Terms of Service. The Terms of Service set forth the terms and conditions of use required for all www.safelabcentre.com website visitors (the “Site”) as well as any person or entity using our lab testing or telehealth services (the “Services”).
By accessing and using the Site and/or our Services, you agree that you have read and understood this Privacy Policy and that you accept and consent to our privacy practices including any uses and disclosures of information about you that are described in this Privacy Policy and further agree to adhere to our Terms of Service. Additional privacy policies, including additional HIPAA Notices of Privacy Practices, may apply to data you submit to third party healthcare providers through our Services.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at [email protected] or 1-866-898-8141.
We may collect certain identifying information from or about you in connection with your use of or submissions to the Site, including, but not limited to:
This information helps us to improve the Site and the online content, materials, and Services that we make available on the Site, and to more effectively and efficiently respond to both current and future inquiries.
As with many other websites, the web servers used to operate the Site may collect certain data pertaining to you and the equipment and communications method that you use to access the Internet and our Site. For security reasons and to confirm the integrity of the Site, we may combine components of this data with collected information, which may identify you.
The information we collect may reveal such things as:
We may use this information to help administer the Site and the servers that provide the Site, generate statistical information, monitor and analyze Site traffic and usage patterns, and improve the Site’s content and content delivery.
In addition to the uses described above or in our Terms and Conditions of Use, we may use the information that we collect from or about you to:
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may store collected information in the United States, or we may transfer it to other countries.
If you wish to subscribe to our promotional emails, we will use your name and email address to send them to you. Out of respect for your privacy, you may choose to stop receiving our promotional emails by:
We will share your personal information with third parties only in the ways that are described in this Privacy Policy or the Notice of Privacy Practices. We do not sell your personal information to third parties.
We may share collected information with:
We may disclose collected information:
We may provide your personal information to companies that provide services to help us with our business activities. These companies are authorized to use your personal information only as permitted by law and only as necessary to provide these services to us.
When corresponding with SafeLabCentre or our representatives, you choose what information to supply, what questions or comments to submit, whether you wish to receive further information, and by what method of communication such information should be delivered. Please take care to share only such information as is needed or that you believe is appropriate.
You are under no obligation to provide us with personally identifiable information, but without it we may not be able to provide you the products or services you request.
Upon request SafeLabCentre will provide you with information about whether we hold any of your personal information. If your personally identifiable information (“PII”) changes, or if you no longer desire our service, you may correct, update, amend your PII, delete inaccuracies or deactivate your web accessible account by contacting us at 1-866-898-8141. We will respond to your request within a reasonable timeframe.
SafeLabCentre maintains certain commercially reasonable security measures to protect collected information, both during transmission and once we receive it. When you enter sensitive information (such as your credit card number) on our Site, we encrypt the transmission of that information using secure socket layer technology (SSL).
However, the storage and communication of collected information can never be completely secure. Hence we do not guarantee that information that you transmit or otherwise supply to us, or any communications conducted on or through the Site, is or will be totally secure. If you become aware of any breach or suspected breach of the Site’s security, this Privacy Policy, or the Terms of Service, please notify us immediately.
Cookies are small, sometimes encrypted text files that are stored on computer hard drives by websites that you visit. They are used to help users navigate websites efficiently as well as to provide information to the owner of the website.
When you visit the Site, we may place cookies or other online tracking devices (e.g. web beacons) to:
Web browsers often allow you to erase existing cookies from your hard drive, block the use of cookies and/or be notified when cookies are encountered. If you elect to block cookies, please note that you may not be able to take full advantage of the features and functions of the Site.
To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout
For general cookie management and opt-out options, visit:
SafeLabCentre does not sell patients’ personal information. Like most websites, our website uses cookies and other technologies to interact with third parties and service providers for website analytics and advertising.
California residents may have certain data subject rights, including:
To exercise your privacy rights, contact us at 1-866-898-8141 or [email protected].
California’s “Shine the Light” Law: California residents may request information regarding our disclosure of their personal information to third parties for direct marketing purposes. To make such a request, send an email to [email protected] with “California Rights” in the subject line.
Nevada residents have the right to opt-out of the sale of covered personal information. SafeLabCentre does not sell personal information as defined by Nevada law, but will document and abide by verifiable opt-out requests in the event we change this practice. Nevada residents may submit requests to [email protected] with “Nevada Rights” in the subject line.
From time to time, we may change our privacy practices and this Privacy Policy, because of changes in relevant and applicable legal or regulatory requirements, our business practices, or in our attempts to better serve your needs and those of our other customers. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
SafeLabCentre is a U.S. company offering affordable lab testing services online to individuals within the United States, and works with CLIA-certified lab locations across the United States. SafeLabCentre is not intended to be used by individuals outside of the United States; do not access or use the Site or use our Services if it is illegal to do so in your jurisdiction.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
SafeLabCentre and its affiliates are committed to protecting the privacy of your identifiable health information. This information is known as “protected health information” or “PHI”. PHI includes laboratory test orders and test results as well as invoices for the services we provide.
SafeLabCentre is required by law to:
PHI is stored electronically and is subject to electronic disclosure. This Notice does not apply to non-diagnostic Services that we provide.
We use your PHI for treatment, payment, or healthcare operations purposes and for other purposes permitted by law. We need your written authorization to use or disclose your health information for any purpose not covered by the categories below. You may revoke any authorization you sign at any time.
SafeLabCentre provides laboratory testing for physicians and other healthcare professionals, and we use your information in our testing process. We disclose your health information to authorized healthcare professionals who order tests or need access to your test results for treatment purposes.
SafeLabCentre will use and disclose your PHI for purposes of billing and payment. For example, we may disclose your PHI to obtain payment for our services.
SafeLabCentre may use and disclose your PHI for activities necessary to support our healthcare operations, such as performing quality checks on our testing, internal audits, arranging for legal services or developing reference ranges for our tests.
SafeLabCentre may provide your PHI to other companies or individuals that need the information to provide services to us. These other entities, known as “Business Associates,” are required to maintain the privacy and security of PHI.
We may use and disclose your PHI as required by law, including:
As permitted by HIPAA, we may disclose your PHI to:
You may request amendments to your PHI by making a written request to [email protected]. However, we may deny the request in some cases (such as if we determine the PHI is accurate).
You have the right to receive a list of certain disclosures of your PHI made by us in the past six years from the date of your written request.
You may request that we agree to restrictions on certain uses and disclosures of your PHI. We are not required to agree to your request, except in certain situations.
You have the right to request that we send your health information by alternative means or to an alternative address, and we will accommodate reasonable requests.
You have the right to obtain a paper copy of this Notice upon request.
You may write or send an email to us with your specific request, including requesting a form to complete to obtain a copy of your test results. SafeLabCentre will consider your request and provide you a response.
If you believe your privacy rights have been violated, you have the right to file a complaint with us. You also have the right to file a complaint with the Secretary of the U.S. Department of Health and Human Services, Office for Civil Rights. SafeLabCentre will not retaliate against any individual for filing a complaint.
To file a complaint with us, or should you have any questions about this Notice, send an email to [email protected], or write to us at:
SafeLabCentre
Attention: Privacy Officer
1118 Hampton Ave., St. Louis, MO 63139
Phone: 1-866-898-8141
For all of the above purposes, when state law is more restrictive than federal law, we are required to follow the more restrictive state law.
We reserve the right to amend the terms of this Notice to reflect changes in our privacy practices, and to make the new terms and practices applicable to all PHI that we maintain about you, including PHI created or received prior to the effective date of the Notice revision.
SafeLabCentre and its affiliates comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. SafeLabCentre does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
If you believe that SafeLabCentre has discriminated against you or your minor child on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
SafeLabCentre
Attention: Privacy Officer
1118 Hampton Ave., St. Louis, MO 63139
[email protected]
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
We take your privacy seriously. If you have questions, concerns, or feedback regarding the privacy of your personal and health information, you may contact us at:
Phone: 1-866-898-8141
Email: [email protected]
Website: www.safelabcentre.com
If you have a question that is medical in nature, about how our process works, or about service-related issues, please call us at 1-866-898-8141 and speak with a representative.
BY ACCESSING OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO OUR PRIVACY PRACTICES AND TO THE USES AND DISCLOSURES OF INFORMATION THAT WE COLLECT ABOUT YOU, AND YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE APPLICABLE TO YOU.
Last Updated: 7/25/2025
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